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OCB Capability Guide: Conflict Resolution

Angela October 5, 2019 32


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$25.00

OCB Capability Guides provide an overview of what it takes to demonstrate specific skills, knowledge, attributes or expertise in the workforce, related to this capability.

All documents include specific capability descriptions, what it looks like when the capability is being leveraged well, or not. There are practical tips explaining how improvements can be achieved, using the 70:20:10 rule of development – on the job, through others as well as self-directed learning.  All guides include reference to contemporary academic research, articles, and books, as well as options for activities and customised diagnostics for individuals and teams.

These guides are intended for individual or personal use only. For organisational use, please select the co-branded option below or contact us at VIPCustomer@OrgCultureBites.com for co-branded distribution rights

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Conflict does not always have to be destructive.

In fact, we have learned that creating the right environment to be constructive with our perceptions on performance and our ideas for change can lead to innovation and growth – benefiting the customer, employees and the organisation.

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