COVID-19: HR Open Resources

HR Info, tools & resources for public use

A place where the Australian HR Industry can connect, care, build & share to manage the crisis challenge for people & organisations.

UPDATED 1st JUNE, 2020

Thank you to all the organisations and people who have contributed to this page. Please keep the tools & information coming, so we can collectively lead effective responses and solutions for our HR challenges at this time.

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Resource Categories

1. Understanding COVID-19 – Through the HR lens
2. Risk Management Guidance
3. Leadership through a crisis
4. Effective Change Management (Leaders & HR)
5. Org Design/Restructuring
6. Retaining, Rewarding & Developing talent
7. Communications tools & resources
8. Policy tools & resources
9. Coaching & Learning through a crisis
10. Problem solving through a crisis
11. Agility, resilience & innovation through a crisis
12. Workplace Health & Safety
13. Legal parameters to work within
14. Remote working effectiveness (& wellbeing)
15. Leveraging People & Data Analytics
16. Support for impacted businesses & employees
17. Parents working @ home with kids
18. Returning To Work – (Re)Creating the new work paradigm

1.Understanding COVID-19 – Through the HR lens

Fair Work Australia: https://coronavirus.fairwork.gov.au/coronavirus-and-australian-workplace-laws/health-and-safety-in-the-workplace-during-coronavirus

COVID-19-Facts-and-Insights-February-28-2020-McKinsey
https://www.mckinsey.com/~/media/McKinsey/Business%20Functions/Risk/Our%20Insights/COVID%2019%20Implications%20for%20business/COVID-19-Facts-and-Insights-February-28-2020-McKinsey.ashx

Lead-YOUR-business-through the Corona Virus. Feb-27-2020. HBR https://hbr.org/2020/02/lead-your-business-through-the-coronavirus-crisis

Josh Bersin. Lessons from global HR Leaders, April 1st: https://joshbersin.com/2020/04/responding-to-covid-19-ten-lessons-from-the-worlds-hr-leaders/

Josh Bersin: The Big Reset, March 27.: https://joshbersin.com/2020/03/the-big-reset-making-sense-of-the-coronavirus-crisis/

Dave Ulrich 21.2.2020: https://www.linkedin.com/pulse/hrs-role-crisis-dave-ulrich/

AHRI Webinar Toolkit – Working through COVID-19: https://www.ahri.com.au/about-us/media-and-advocacy/coronavirus-guidance-for-hr-professionals-and-employers/

AHRI: HR through a recession https://www.hrmonline.com.au/section/strategic-hr/australian-hr-recession/?utm_source=HRM&utm_medium=e%2Dnews&utm_campaign=HRM+announcement

2. Risk Management Guidance

Comprehensive Risk questions & guidance (Aon) https://www.aon.com/event-response/coronavirus.aspx

3. Leadership through a crisis

OCB Virtual Leader Toolkit: Enabling leaders to adjust to working virtually, create positive employment experiences and drive performance, anywhere. (General guidance only.) https://orgculturebites.com/product/ocb-tools-virtual-leader-toolkit/

Effective Crisis Leadership: https://www.ccl.org/articles/leading-effectively-articles/how-to-lead-through-a-crisis/

Korn Ferry Learning Webinar Series: https://infokf.kornferry.com/LeadingThoughCrisis-WebinarSeries.html?utm_source=marketo&utm_medium=email&utm_term=APAC-COVID19webinarinvite&utm_content=webinar&utm_campaign=20-03-APAC-COVID19

McKinsey. March 2020 https://www.mckinsey.com/business-functions/organization/our-insights/leadership-in-a-crisis-responding-to-the-coronavirus-outbreak-and-future-challenges

4. Effective Change Management (Leaders & HR)

HR Leading Change through disruption: https://hrexecutive.com/aligning-and-prioritizing-hr-and-talent-strategies-in-an-uncertain-world/

5. Org Design/Restructuring

HR Cost Optimisation (Gartner): https://www.gartner.com/en/newsroom/press-releases/2020-03-30-gartner-reveals-best-practices-to-drive-hr-cost-optim

Considerations before ‘laying off’ staff: https://hbr.org/2018/05/layoffs-that-dont-break-your-company & https://medium.com/@ljcpress/50-alternatives-to-layoffs-841dee9202dc

Remote working cost benefit (Gartner) https://www.gartner.com/en/newsroom/press-releases/2020-04-03-gartner-cfo-survey-reveals-74-percent-of-orgs-to-shift-some-employees-to-remote-work-permanently

6. Retaining, Rewarding & Developing talent

Reward Strategy In Response to COVID-19 (Aon): https://rewards.aon.com/en-us/insights/articles/2020/considerations-for-your-total-rewards-strategy-in-response-to-covid-19

Updates on changing Reward/benefit practices through COVID-19 (Aon) https://docs.google.com/spreadsheets/d/1MhJkbn0Butmo2rQlJtr3NXXkCH2sa7ruyWOss6_eaz4/edit#gid=0

7. Communications tools & resources

Leader candour & comm’s around job insecurity: https://www.hrmonline.com.au/leadership/leaders-talk-job-insecurity-covid-19/?utm_source=HRM&utm_medium=e%2Dnews&utm_campaign=HRM+announcement

Virtual Conference Call/Video etiquette: https://www.theguardian.com/commentisfree/2020/mar/11/quarantine-video-call-coronavirus-colleagues-home-work

Amy Edmondson: Psych Safety & Transparency. 26.3.2020: https://hbr.org/2020/03/dont-hide-bad-news-in-times-of-crisis

HBR Article on Crisis Comm’s. March 2020: https://hbr.org/2020/03/communicating-through-the-coronavirus-crisis

Employee communication through a crisis: https://www.benefitexpress.info/blog/communicate-with-employee-in-a-crisis

8. Policy tools & resources

The Conference Board (US) HC resources: https://www.conference-board.org/topics/covid-19-human-capital-responses

Lars Schmidt’s Resource Guide (USA focus, however there is a vast amount of tools, guides and resources applicable for Australian Companies) https://docs.google.com/document/d/12tT0_5zGELxs7M-iCwf9enUJ0-Ibe0K8tkBSbbWhYFM/edit

9. Coaching & Learning through a crisis

OCB Leadership Guide: Coaching in a Crisis. (Currently available for free). https://orgculturebites.com/product/ocb-sudamanterfield-coaching-guide-coaching-in-a-crisis/

OCB Podcast with Andrew Manterfield: Coaching in A Crisis: Lessons for Covid-19 https://orgculturebites.com/featured/coaching-in-a-crisis/

McKinsey. March 2020: https://www.mckinsey.com/Business-Functions/McKinsey-Accelerate/Our-Insights/Adapting-workplace-learning-in-the-time-of-coronavirus

10. Problem solving through a crisis

Network collaboration key to industry resilience : https://www.bcg.com/publications/2018/crisis-companies-better-off-working-together.aspx

Leverage ideas and experience from Chinese organisations: https://hbr.org/2020/03/how-chinese-companies-have-responded-to-coronavirus

McKinsey Insights March 2020: https://www.mckinsey.com/industries/healthcare-systems-and-services/our-insights/beyond-coronavirus-the-path-to-the-next-normal

OCB Podcast on Creativity & Problem Solving: https://orgculturebites.com/featured/paulina-larocca-creative-catalyst/

11. Agility, resilience & innovation through a crisis

Korn Ferry Coronavirus Playbook (Leading, transition, development of agile strategies & delivering customer value through the crisis) https://www.kornferry.com/content/dam/kornferry/special-project-images/coronavirus/docs/KF_Leadership_Playbook_Global_FINAL.pdf

12. Workplace Health & Safety

Safe Work Australia: https://www.safeworkaustralia.gov.au/doc/coronavirus-covid-19-advice-employers and https://www.safeworkaustralia.gov.au/covid-19-information-workplaces for a vast array of COVID-19 response tools, checklists and guidance for Australian employers and employees.

iCare (NSW): Fact sheets, information and FAQ across COVID-19 related topics for NSW employers and employees, including workers compensation, consultation and claims: https://www.icare.nsw.gov.au/icare-coronavirus-information/

OCB Capability Guide on Performance, Energy Management & Wellbeing https://orgculturebites.com/product/ocb-capability-guide-energy-management/

ABC online: https://www.abc.net.au/news/2020-03-16/coronavirus-working-from-home-legal-liability-employment-law/12056942

APS – Maintaining Positive Mental Health: https://psychology.org.au/About-Us/news-and-media/Media-releases/2020/Coronavirus-psychologists-offer-advice-for-mainta

13. Legal parameters to work within

Fair Work Australia: https://www.fairwork.gov.au/about-us/news-and-media-releases/website-news/coronavirus-and-australian-workplace-laws

Employsure: https://employsure.com.au/blog/coronavirus/

Employee Privacy (Examples from Europe & USA) https://www.wsj.com/articles/companies-walk-fine-line-on-employee-data-amid-coronavirus-outbreak-11583948984

AHRI HRM ONLINE – Standing down employees: https://www.hrmonline.com.au/covid-19/standing-down-covid-19-guide/?utm_source=HRM&utm_medium=e%2Dnews&utm_campaign=HRM+announcement

14. Remote working effectiveness (& wellbeing)

Performance, Energy Management & Wellbeing: OCB Capability Guide https://orgculturebites.com/product/ocb-capability-guide-energy-management/

Lynda Gratton 23.3.2020: https://www.london.edu/think/working-virtually-youre-not-alone

AHRI HRM Online: https://www.hrmonline.com.au/employee-wellbeing/covid-19-guide-to-working-home/

15. Leveraging People & Data Analytics

Visier https://www.visier.com/clarity/what-you-can-learn-about-crisis-management-from-the-people-analytics-community/

Serena Huang. 14.3.2020: https://www.linkedin.com/pulse/concerned-coronavirus-why-your-company-needs-people-huang-ph-d-/

16. Support for impacted businesses & employees

• Leverage Employee Assistance Program providers for resources & tools during & post redundancy
• Seek support options from outplacement providers
• Government support packages: https://www.hrmonline.com.au/covid-19/hr-guide-covid-19-australian-federal-support-schemes/

17. Parents Working @ Home with kids

Australian Facebook group: Keep kids busy when at home https://www.facebook.com/groups/931594580589151/

List of Activities & free sites for kids to access @ home: http://www.amazingeducationalresources.com/

ABC school (From Tuesday April 14th): https://www.abc.net.au/tveducation/

Survival Guide for Parents at home with kids, too (Open Source): https://docs.google.com/document/d/1lkbSpZiDxifaTL9CORcgBfAdLUyazn4E8-UP1nIAZfQ/edit#

Covid-19 Weekly Schedule + Plan (example) https://docs.google.com/spreadsheets/d/16kBv8xFl4rspESGeazfcjBhmWbKgHmmCmUhhVL4-fT8/edit?ts=5e6ee17c#gid=0

18. Returning To Work – (Re) Creating the new work paradigm

Cyclical work routines & staggered start time strategies: Ideas & Insights via HRM online https://www.hrmonline.com.au/topics/hr-policies-and-procedures/return-to-work-restructure-day-post-lockdown/?utm_source=HRM&utm_medium=e%2Dnews&utm_campaign=HRM+announcement

COVID-19 RTW Scenario Planning & Strategy Toolkit (Trium): https://info.triumgroup.com/scenario-toolkit

Checklist & considerations for RTW: (Not legal advice) Crowdsourced via WGCN (Women’s General Counsel Network) https://docs.google.com/document/d/1Q3RQh-xKK0NuisQGu1kHlzFhD0WlvWHbypXgJNwC_nc/edit

Examples of COVID-19 RTW programs in Global firms (PwC, IBM, Goldman Sachs, Amazon, Intel, CBRE): https://www.washingtonpost.com/business/2020/04/23/offices-after-coronavirus/

Josh Bersin’s ‘Back to Work Playbook’: https://joshbersin.com/2020/04/the-back-to-work-playbook-its-being-written-now/ . This includes Lear Corporation’s detailed Guide and Supplement for preparing, educating and returning to safe workplaces.

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